Refund & Return Policy

Last Updated: November 13th 2026

Thank you for shopping with [Bakery Name]! We take pride in preparing fresh, high-quality baked goods and want every customer to have a wonderful experience. Because our products are freshly made and often perishable, we have established the following refund and return policy.

1. All Sales Are Final

Due to the perishable nature of our baked goods, all sales are considered final. We do not accept returns or exchanges on food products once an order has been fulfilled or delivered.

We are unable to offer refunds for:

• Change of mind or personal preference.

• Incorrect shipping or delivery information provided by the customer.

• Failure to collect or receive an order at the agreed-upon delivery time.

• Orders that have been delivered successfully and are no longer suitable for return due to their perishable nature.

2. Damaged, Defective, or Incorrect Orders

Customer satisfaction is important to us. If your order arrives damaged, contains incorrect items, or does not meet the quality standards we promise, please contact us within 24 hours of receiving your order.

To help us resolve the issue promptly, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where applicable.

Once we review your claim, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Delivery Issues

We take care to package orders appropriately to help ensure they arrive in excellent condition.

If your order arrives damaged or is significantly delayed, please contact us within 24 hours of delivery of the expected delivery date so we can review the situation.

Please ensure that your delivery address and contact information are accurate before completing your purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. You will be charged a re-delivery fee for incorrect information provided.

4. Order Cancellations and Modifications

Because our products may be prepared specifically for each order, cancellation and modification requests must be submitted as soon as possible.

Requests to cancel or modify an order must be made within 48 hours of placing the order or at least 4 days before delivery date.

Once an order has entered production or preparation, we may be unable to accommodate cancellation requests or issue refunds.

Custom orders, personalized products, and special-event orders may be subject to additional cancellation terms.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the refund is due to an error on our part or another circumstance that warrants reimbursement.

6. Contact Us

If you have questions or concerns regarding your order, please reach out to us. We are always happy to help!

Email: info@bakedbda.com
Business Name: Baked: Artisan Cakes & Desserts
Website: www.bakedbda.com

We appreciate your support and thank you for choosing [Bakery Name]!